Tickets¶
The Tickets applet is a staff help desk for customer support cases—complaints, questions, and follow-ups.
Access¶
| Login required | Yes — Service Account (SA) with Tickets access |
| Applet slug | tickets |
What it's for¶
Office and field staff who handle customer support cases.
What you can do¶
- View all support tickets
- Search and filter tickets
- Create a new ticket
- Update details (priority, status/stage, which customer it’s about)
- Reply in a message thread on the ticket
- Remove tickets when needed
In short¶
Your mobile help desk for staff—not the simpler “my support requests” view that riders see inside the Rider app.